Effective Date: 2025.08.03

At Dr. Jameel Memorial Hospital, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or receive our healthcare services.

By accessing our website or using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Full name, address, email, phone number, NIC/passport number.

• Medical Information: Health conditions, treatment history, prescriptions, diagnostic results.

• Appointment & Service Details: Booking history, visit records, consultation notes.

• Technical Information: IP address, browser type, device details, and pages visited on our website.

2. How We Use Your Information

Your information is used to:

• Provide accurate medical care and treatment

• Process appointments and communicate with you

• Maintain medical records securely and legally

• Send appointment reminders or relevant updates

• Improve the functionality and content of our website

• Comply with legal, regulatory, or ethical obligations

We will never use your data for marketing without your explicit consent.

3. Sharing Your Information

We may share your personal data only when necessary, and always under strict confidentiality:

• With doctors, nurses, and healthcare staff directly involved in your care

• With laboratories, specialists, or other healthcare providers upon referral

• With government or legal authorities as required by law

• With third-party service providers (e.g., IT support, payment gateways) who are bound by privacy agreements

We do not sell, trade, or rent your personal data to third parties.

4. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your data:

• Secure servers and encrypted databases

• Restricted access to authorized personnel only

• Regular security audits and system updates

While we strive to protect your data, no method of transmission over the internet or storage system is 100% secure.

5. Your Rights

You have the right to:

• Access or request a copy of your personal data

• Request correction or update of inaccurate information

• Withdraw consent where applicable

• File a complaint if you believe your privacy has been violated

To exercise your rights, please contact us using the details below.

6. Cookies & Tracking Technologies

Our website may use cookies to improve user experience. You can control or disable cookies through your browser settings. Note that disabling cookies may affect the website’s functionality.

7. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in regulations or hospital practices. The updated version will be posted on our website with the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

Dr. Jameel Memorial Hospital
No. 37, Cassim Road, Kalmunai,
Sri Lanka
📞+94 67 222 91 88
📧 info@jameelhospital.lk

We are committed to protecting your privacy and providing healthcare with integrity and transparency.