Frequently Asked Questions (FAQs)
Committed to Your Health, Dedicated to Your Care
We understand that our patients and visitors may have questions about our services, facilities, and procedures. Below are answers to some of the most frequently asked questions about Dr. Jameel Memorial Hospital (JMH).
We have multiple branches across the Eastern Province, including our main hospitals in Kalmunai and Sainthamaruthu, as well as affiliated centers such as M.C. Hospital in Sammanthurai.
- JMH Kalmunai:
No. 37, Cassim Road, Kalmunai. - JMH Diagnostics and specialists Infirmary:
No.619, Main Street, Sainthamaruthu. - M.C. Hospital:
AB33, Main Street, Ampara Road, Sammanthurai.
Our specialties include cardiology, neurology, gastroenterology, orthopedics, dentistry, ophthalmology, and more. Please visit our website for the complete list.
Visiting hours are 8:00 AM to 8:00 PM, seven days a week. Some wards may have additional rules.
Yes. Our emergency department operates 24/7, fully equipped to handle urgent medical cases.
What services do you provide?
Inpatient and outpatient hospital care
Surgical and maternity services
Medical Intensive Care Unit (MICU)
Advanced diagnostic and laboratory services (ISO 9001 certified)
Mobile medical care services
Specialist consultations
Eye care services
Nurse training programs
Free medical camps and community welfare initiatives
Yes. Our hospitals are equipped to handle 24/7 emergency medical cases, with dedicated staff and facilities to ensure timely and professional care.
Yes. Our Mobile Medical Care Services provide consultations, check-ups, and medication management at home or your workplace.
Yes. Our facilities include modern maternity wards, surgical theaters, and post-operative care units.
You can make an appointment by:
- Booking online through our official website
- Calling our hospital hotline
Visiting the reception desk at any JMH branch
This depends on your insurance policy and medical needs. Please check with your insurance provider or our reception team.
Your doctor will determine this based on your condition, symptoms, and test results.
Yes. We accept a range of local and international health insurance providers. Please contact our billing department to confirm if your insurance is accepted.
Payments can be made at the billing desk or via online bank transfer.
Our billing team can discuss payment plans and available financial assistance.
What laboratory services are available?
Imaging (X-ray, ultrasound, dental X-rays)
Microbiology
Pathology
Hematology
Clinical chemistry
Pharmacogenomics
Most tests are available on-site. Some highly specialized tests may be referred to partner labs.
Your doctor or nurse will give you specific instructions.
Your doctor will provide a pre-surgery checklist, which may include tests, fasting, or medication adjustments.
This depends on your condition and the procedure performed.
Generally, the hospital provides all necessary medications. If you have a special request, discuss it with your doctor.
We respect your dignity, privacy, and right to informed consent. In return, we ask that you provide accurate medical information and follow hospital guidelines.
Yes. We offer Tamil–English and Tamil–Sinhala interpretation services.
Yes. We offer counseling and patient support groups. Ask our staff for details.
Social work services, financial counseling, and emotional support are available.
Emergency Room: For severe cases like chest pain, difficulty breathing, heavy bleeding, or loss of consciousness.
Urgent Care: For non-life-threatening conditions like minor injuries, fever, or infections.
If unsure, call our emergency department for advice.
Submit a request form at the medical records department.
You can complete a feedback form at the hospital or contact our patient relations department.
We strictly protect all patient information in accordance with medical privacy laws.
We have multiple branches across the Eastern Province, including our main hospitals in Kalmunai and Sainthamaruthu, as well as affiliated centers such as M.C. Hospital in Sammanthurai.
- JMH Kalmunai:
No. 37, Cassim Road, Kalmunai. - JMH Diagnostics and specialists Infirmary:
No.619, Main Street, Sainthamaruthu. - M.C. Hospital:
AB33, Main Street, Ampara Road, Sammanthurai.
Our services include:
Hospital and ward services
Surgical and maternity rooms
Medical Intensive Care Unit (MICU)
Advanced diagnostic and laboratory services (ISO 9001 certified)
Mobile medical care services
Specialist consultations
Eye care services
Nurse training programs
Free medical camps and community welfare initiatives
Yes. Our hospitals are equipped to handle 24/7 emergency medical cases, with dedicated staff and facilities to ensure timely and professional care.
You can make an appointment by:
- Booking online through our official website
Calling our hospital hotline
Visiting the reception desk at any JMH branch
Yes. We accept a range of local and international health insurance providers. Please contact our billing department to confirm if your insurance is accepted.
Yes. Our Mobile Medical Care Services bring healthcare to your doorstep, providing check-ups, consultations, and medication management at home or the workplace.
Yes. Our Mobile Medical Care Services bring healthcare to your doorstep, providing check-ups, consultations, and medication management at home or the workplace.
We provide advanced laboratory testing, including:
Imaging studies (X-rays, dental X-rays, ultrasound)
Microbiology
Pathology
Hematology
Clinical chemistry
Pharmacogenomics
Yes. We have a network of experienced and qualified specialist doctors in various fields, ensuring you receive expert care for your specific medical needs.
Yes. Our facilities include modern maternity wards, surgical theaters, and post-operative care units staffed by skilled medical teams.
You can reach us by:
Phone: +94 67 222 91 88, +94 77 944 02 11
Email: info@jameelhospital.lk
Visiting the Contact Us page on our website for branch-specific contact details