Privacy Policy
Bringing Quality Healthcare Closer to the Community
Effective Date: 2025.08.03
At Dr. Jameel Memorial Hospital, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or receive our healthcare services.
By accessing our website or using our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Identification Information: Full name, address, email, phone number, NIC/passport number.
Medical Information: Health conditions, treatment history, prescriptions, diagnostic results.
Appointment & Service Details: Booking history, visit records, consultation notes.
Technical Information: IP address, browser type, device details, and pages visited on our website.
2. How We Use Your Information
Your information is used to:
Provide accurate medical care and treatment
Process appointments and communicate with you
Maintain medical records securely and legally
Send appointment reminders or relevant updates
Improve the functionality and content of our website
Comply with legal, regulatory, or ethical obligations
We will never use your data for marketing without your explicit consent.
3. Sharing Your Information
We may share your personal data only when necessary, and always under strict confidentiality:
With doctors, nurses, and healthcare staff directly involved in your care
With laboratories, specialists, or other healthcare providers upon referral
With government or legal authorities as required by law
With third-party service providers (e.g., IT support, payment gateways) who are bound by privacy agreements
We do not sell, trade, or rent your personal data to third parties.
4. Data Security
We use appropriate administrative, technical, and physical safeguards to protect your data:
Secure servers and encrypted databases
Restricted access to authorized personnel only
Regular security audits and system updates
While we strive to protect your data, no method of transmission over the internet or storage system is 100% secure.
5. Your Rights
You have the right to:
Access or request a copy of your personal data
Request correction or update of inaccurate information
Withdraw consent where applicable
File a complaint if you believe your privacy has been violated
To exercise your rights, please contact us using the details below.
6. Cookies & Tracking Technologies
Our website may use cookies to improve user experience. You can control or disable cookies through your browser settings. Note that disabling cookies may affect the website’s functionality.
7. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
8. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in regulations or hospital practices. The updated version will be posted on our website with the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Dr. Jameel Memorial Hospital
No. 37, Cassim Road, Kalmunai,
Sri Lanka
📞+94 67 222 91 88
📧 info@jameelhospital.lk
We are committed to protecting your privacy and providing healthcare with integrity and transparency.